Firm BidsThis summarises clauses 4 and 6 of our terms. If they differ, the terms apply.
Refund policy
Last updated: 1 October 2026
In one sentence: £495 deposit when you book, £500 before delivery. Refunded in full if we can't take your tender on or miss our delivery date.
| What happens | Your deposit (£495) | Your balance (£500) |
|---|---|---|
| We read your tender and decline it | Refunded in full | Not charged |
| You cancel before we've booked your bid reviewer | Refunded in full | Not charged |
| You cancel after we've booked your bid reviewer (we email you when that happens) | Kept: it paid for the reviewer's reserved time | Not charged |
| We miss the agreed delivery date (for reasons within our control) | Refunded in full | Refunded in full |
| The bid isn't in the buyer's format or within word limits, and we can't fix it within 1 working day, in time for the deadline | Refunded in full | Refunded in full |
| The buyer cancels or withdraws the tender before we deliver | Refunded in full | Not charged, or refunded |
| Your bid is delivered on time and in format, but isn't successful | Not refunded | Not refunded. We never promise a win. |
| Firm Bids Leads (£29/month or £290/year) or Leads Plus (£49/month or £490/year) | Cancel any time in the billing portal; it stops at the end of the period you've paid for. No refunds for periods already started, unless the law requires them. |
Leads subscriptions: monthly or annual, cancel any time at period end through the billing portal (link in every email). We don't refund a period that has already started, unless the law requires it.
Refunds go back to your original payment method within 10 working days. To ask for one, email us at the address in the footer with your order reference.
This service is for trade businesses (sole traders, partnerships and limited companies) buying for their trade, not for personal use. Consumer cancellation rights don't apply.